Medication Management

Medication Management

Medication Management is for members and their families who suffer from chronic or poly-chronic conditions (a home delivery service for those who take more than four maintenance medications per day.) Members are paired with Patient Care Coordinators who improve the lives of chronically ill patients. As an added convenience, medications are often sorted, labeled, organized, and delivered to the member's home at no additional cost.

Frequently Asked Questions

We work with patients who have chronic conditions including heart disease, IBD, HIV, diabetes and hepatitis. We also work with transplant patients.
We provide our services at no additional cost to the patient. The patient pays the copay for their medications just like any other pharmacy.
We accept most insurance. Our enrollment team will confirm the patient's insurance coverage before any prescriptions are filled.
We have access to a number of copay assistance programs for many chronic conditions including COPD, high cholesterol, high blood pressure, IBD, HIV, diabetes, asthma, hepatitis, HIV, kidney disease and rheumatoid arthritis. An enrollment team member will identify all available copay assistance programs for which the patient qualifies.
Yes. We facilitate prior authorizations for all medication management patients. Please note that the prescriber may be asked for specific chart information and will need to provide signatures where required.
Prescriptions are filled and shipped from our pharmacies in Georgia and Florida directly to the patient's home or other physical address. We cannot deliver to P.O. boxes.
Yes. We can ship 90-day supply medications if prescribed.
The patient can request to have all prescriptions transferred to us so that all of their medications come from a single pharmacy.
Any new prescriptions can be sent by the provider to us via ePrescribe, fax or phone. Written prescriptions given to the patient will need to be mailed to us. Your Patient Care Coordinator will assist you with this transition.
Each patient is assigned a PCC who will call the patient at least once a month to confirm that the patient is doing well, to discuss any challenges the patient may have with their medication regimen, to verify any changes to the medication regimen and to confirm the patient is ready for their prescription refill.
We do not automatically refill prescriptions because we want to speak with the patient before shipment. This way we can ensure there have been no changes in the prescriptions and that the patient is ready for a refill.
If a patient's prescription changes mid-cycle, the patient's PCC will confirm that change when notified by the provider or provider's office and on an immediate follow-up call with the patient. If the patient is to start taking a new medication or to discontinue a current medication mid-cycle, the PCC will confirm the patient's understanding of the provider's instructions and will ship new medication as needed.
Delivery instructions are established between the patient and their PCC before each medication shipment. The patient will be notified during this conversation if signature is required upon delivery. They will also have the option to specify an alternate delivery location if necessary.